Frequently Asked Questions

Yes! We offer same-day junk removal service across all five NYC boroughs. Call us before noon and we can usually have a truck at your location the same day. For larger jobs or specific time requests, we recommend scheduling in advance to ensure availability.

We accept almost anything non-hazardous including furniture, appliances, electronics, mattresses, yard waste, construction debris, old exercise equipment, hot tubs, and more. We cannot accept hazardous materials like paint, chemicals, asbestos, or medical waste. Call us if you're unsure about a specific item.

Absolutely! We're committed to eco-friendly disposal. We sort items and donate usable goods to local NYC charities. Recyclable materials are taken to appropriate recycling facilities. We aim to keep as much out of landfills as possible — typically diverting 60-80% of items from landfills.

It's preferred but not required. If you can't be there, you can leave the items accessible and provide payment information in advance. Many customers simply point to what needs to go and we handle the rest. For items in lobbies or curbside, you can arrange for us to complete the job without you present.

Yes, we are fully licensed and insured. Our team is trained in safe lifting and hauling practices. You can rest easy knowing your property is protected and our workers are covered. We carry both general liability insurance and workers' compensation.

Our pricing is based on how much space your items take up in our truck, not by weight or item count. We provide free on-site estimates and the price we quote is the price you pay — no hidden fees. Volume-based pricing means you get fair pricing whether you have heavy appliances or light furniture.

Absolutely! Our team is experienced with all types of NYC buildings — walk-ups, high-rises, brownstones, and co-ops. We navigate stairs, elevators, narrow hallways, and tight doorways with care. We work with doormen and building management to ensure a smooth removal.

We serve all five NYC boroughs — Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. Contact us to confirm service in your specific area.

Most residential jobs take 30 minutes to 2 hours depending on the volume of items. Larger cleanouts like estates or commercial properties may take longer. We'll give you a time estimate when we provide your quote. We work efficiently to minimize disruption to your day.

Yes! We provide full-service junk removal, meaning we'll go anywhere in your home, office, or property to remove items. Basements, attics, garages, backyards — we handle it all. We're careful to protect your floors and walls during removal.

We accept all major credit cards, debit cards, cash, and checks. Payment is due upon completion of the job. For commercial accounts, we can set up invoicing. We make payment easy and convenient.